-DO YOU ACCEPT CUSTOM ORDERS?

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Yes,We accept custom orders for any of the items on website. If you have an idea for an axe,sword,hunting knife, kitcen knife set etc please contact us by email at info@vikingweaponry.com give us details of the design and we can make it happen.

 

-ARE ALL ARTICLES ARE FUNCTIONAL OR JUST DECORATIVE?

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Sure,all the AXES, SWORDS,CHEF SET, HUNTING KNIFE,CAMPING KNIFE,HAMMER,FILLLETS are fully functional unless requested otherwise by customers for re-enactment purposes. All are sharp by default and can be used for woodcutting with some designs also suitable to be used as throwing axe.

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-HOW LONG DOES MANUFACTURING TAKE FOR THE HANDMADE ITEMS?

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We estimate the manufacturing time for the handmade items to be between 2-4 weeks depending on the current level of demand and the complexity of the design that is ordered. This is just an estimated time period and not a guarantee, some Custom orders for complex designs can take longer than our existing designs on the website.

We ask customers to make sure they are comfortable waiting for this period of time before placing an order these are handmade and not mass produced items, therefor a lot of time and effort goes into the production of each one to produce a truly unique product. The manufacturing time can not be rushed without compromising on quality but some of our articles are regular which we make routine wise and they can be shipped with very second day by placing orders.

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-I HAVEN'T HEARD ANYTHING FOR A WHILE,IS IT POSIBLE TO GET AN UPDATE ON MY ORDER?

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Yes, If you have any questions or would like an update on the status of an existing order please contact us by email at info@vikingweaponry.com. we try to respond to all queries with in 24 hours.

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-THE TRACKING INFORMATION FOR MY ORDER HASN'T UPDATED, WHAT SHOULD I DO?

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If your order has been shipped but has not yet arrived please do not panic, contact us by email at info@vikingweaponry.com and we will look into the situation for you. All orders have still been delivered successfully. however some delays are to be expected.

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-HOW ARE ORDERS SHIPPED?

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Our priority shipping will be done by FedEx or DHL.

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-IS IT POSSIBLE TO CANCLE MY ORDER?

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Yes, It is possible to cancel the order before it has been dispatched. For the handmade items it is possible to cancel the order before the order has been completed and sent. we understand that peoples economic situations can change, however we would ask that you not place the order in the first place if you are not willing to go through with it. It is a great cost in time, effort and money for us to work on a handmade item for some weeks only to have the customer cancel before it ships.

If you need to cancel please message us by email at info@vikingweaponry.com if the order has not been sent we will cancel and refund the order in full. Please do not start a Pay pal dispute Or charge back through the credit card company without messaging us first, as these disputes are time consuming and unnecessary.

If a cancelation is requested before the order has shipped we will happily refund you.

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-MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?

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If your order arrived damage than please contact us by email with a photo of damage and showing any damage to the packaging that has occurred in transit, please return the item immediately before it has been used and in the original packaging, once we receive the returned item you can have the option of having a replacement sent or receiving a refund.

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